Privacy Policy

1. Who we are

MarketPuls is a SaaS platform for businesses in Uzbekistan: Clever Chat (AI-assisted replies to Instagram and Telegram messages, automations and a shared inbox) and Marketing CRM (content plans, tasks, reports). For privacy questions, contact support@marketpuls.uz.

The business using the Service (the "Customer") is the controller of its own customers' data; we process that data on the Customer's behalf and according to its instructions.

2. Data we collect

Account information: name, email, phone number (if provided), password hash, workspace name, team members and their roles, plan and billing (invoice) details. We do not store payment card details.

Instagram data (Instagram API with Instagram Login): your business account ID, username, name, profile picture and account type; an access token; Direct messages, post comments and story replies received by your account; and basic profile information of people who message you (Instagram-scoped ID, username, name and profile picture). We request the instagram_business_basic, instagram_business_manage_messages and instagram_business_manage_comments permissions solely to read and reply to messages and comments.

Telegram data: the bot token you provide, messages and files sent to your bot, and the sender's Telegram ID, username and name.

Contact details customers share: phone numbers, names, promo codes and other information your customers choose to send in a conversation.

Content you provide: your knowledge base (prices, address, FAQ), saved replies, content plans, tasks, reports, bloggers and campaigns.

Technical data: IP address, browser type, sign-in times and error logs, used for security and to keep the Service running reliably.

3. How we use data

• To provide the shared inbox: showing Instagram and Telegram messages to your team and sending replies on your behalf;
• To generate AI replies from your knowledge base and run the automations you configure;
• To build contacts, the lead funnel, promo-code statistics and reports;
• To manage your account, track payments and contact you (including Telegram notifications);
• To keep the Service secure, prevent abuse and fix errors.

We do not use data for advertising, we do not sell it, and we do not use Instagram or Telegram data for any purpose other than providing the Service.

4. AI processing

To generate AI replies, the text of the customer's message, the recent part of the conversation and relevant information from your knowledge base are sent to our AI provider, Anthropic (Claude models). Anthropic processes this data only to provide its service to us, under its commercial terms. You can turn off AI replies for any channel or conversation.

5. Sharing

We do not sell or rent personal data. Data is shared only with the following recipients, and only as needed to operate the Service:

• Meta Platforms (Instagram API) and Telegram — to receive and send messages;
• Anthropic — to generate AI replies;
• Hosting and infrastructure providers — to store data and run the Service;
• Public authorities — only where required by the laws of the Republic of Uzbekistan.

6. Storage and security

Instagram and Telegram access tokens are stored encrypted in our database. Data is transmitted over HTTPS (TLS), passwords are hashed, and access to data is restricted by workspace and role. If a security incident occurs, we will notify you as required by law.

7. Retention

• Account and workspace data — for as long as the workspace is active;
• When a channel is disconnected, its access token is deleted immediately;
• When a workspace is deleted, all related data (messages, contacts, content) is deleted within 30 days; backups are overwritten within 90 days;
• Invoice records are kept for the period required by law.

8. Your rights

You have the right to access, correct, export, restrict the processing of, and request deletion of your data. You can revoke the Instagram connection at any time in the Service settings or under "Apps and websites" in Instagram. Send requests to support@marketpuls.uz — we respond within 30 days.

9. Deleting your data

Step-by-step instructions for deleting a workspace or a customer's data: marketpuls.uz/en/data-deletion.

10. Cookies

We use only essential cookies and browser storage: to keep you signed in and to remember your language and theme. We do not use advertising or tracking cookies.

11. Children

The Service is intended for businesses and is not directed to anyone under 16.

12. Changes and contact

If we change this policy, we will update the date on this page and notify you of material changes by email or in the app. Questions: support@marketpuls.uz.