Data deletion
Effective date:
This page explains how to delete data stored in MarketPuls — both for business owners and for customers who messaged a business on Instagram or Telegram.
1. For businesses: delete your workspace
- Sign in to the MarketPuls app as the workspace owner;
- Open Settings;
- Click "Delete workspace" and confirm.
Once the workspace is deleted, access tokens for connected Instagram and Telegram channels are removed immediately. Messages, contacts, leads, content plans and all other data are permanently deleted within 30 days; backups are overwritten within 90 days. Invoice records that we are legally required to keep are the only exception.
To disconnect a single channel, remove it under Settings → Channels. You can also revoke the Instagram connection in the Instagram app under Settings → "Apps and websites".
2. For customers: request deletion of your data
If you messaged a business that uses MarketPuls on Instagram or Telegram and want your messages and profile data deleted, email support@marketpuls.uz and include:
- Your Instagram username (@username) or Telegram username;
- If you know it, the business you messaged;
- Subject line: "Data deletion".
We will process your request within 30 days, notify the business concerned, and delete your messages, contact details and profile data. We will confirm the result by email.
3. Questions
More about how we process data: marketpuls.uz/en/privacy. If you have questions, email support@marketpuls.uz.